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FAQ

FAQs

Find your answers faster in our popular FAQs topics

  • What is bank account?

    A bank account is a financial account maintained by a bank or other financial institution in which the financial transactions between the bank and a customer are recorded. ... A customer may have more than one account.

  • How do I activate my card?

    Just make a transaction (such as a cash withdrawal, balance enquiry or mobile top-up) and your new card will be automatically activated without any on-screen notification. When your new debit or credit card arrives, you'll need to activate it before you can use it.

  • How do I change my password?

    Log in to your Online Banking Account with account number and password Go to Account Setting Choose Password. Enter your New Password and click Submit.

  • How do I transfer funds another account?

    Online Bank Transfers. Log in to your online account and select the option for making a payment. Go to "FUND TRANSFER" Filll in the Bank Account details to transfer and input your transfer "PIN CODE" Then click "TRANSFER".

  • How do I verify my identity?

    UTB Online Banking verification services allows you to analyze, verify and authenticate identity documents verification partner performs checks to ascertain if the document is authentic, legitimate and hasn’t been forged or altered in any way.

  • How do I download the App?

    Install the mobile banking application to use mobile banking on your iOS or Android device. You can download the mobile banking app from the Apple App Store or the Google Play store.

  • How do I set up a new user?

    Visit our bank website, provide your information, your financial history consent to the Terms and service. Then click create an account. You will receive a confirmation message that your account has been created.

  • How do I change my previous information?

    Login into your account. Go to the Account Settings section of your account. Make the desired changes to your account information. Click Save Changes.

Do you have any questions

Find answers and get help with (UTB Bank) products and services. For your convenience, there are many ways you can get in touch with us. (UTB Bank) customer service can be contacted through phone, email, live chat, social media or in person.


You can also check our Frequently Asked Questions for one-click access to answers about your (UTB) account.